Senior Legal Hotline & Domestic Violence Legal Advice Line
Idaho Legal Aid Services offers a Senior Legal Hotline
and a Domestic Violence Legal Advice Line for many qualifying Idaho citizens. Please read
the information below to learn more.
If you are a Senior (age 60 or older) and you need help with a legal problem,
have a question you think a lawyer should answer, or have been sued and don’t
know where to turn, call our Senior Legal Hotline.
Senior Legal Hotline:
(866) 345-0106 or Español (866) 954-2591 (toll free)
Hours of Operation:
Monday-Friday* 9:00am - 12:00pm and 1:00pm - 4:00pm (Mountain Standard Time)
*Excluding holidays and other office closures.
If you are a Domestic Violence victim and you need help with a legal problem
such as obtaining a protection order or a divorce, or if you have a question you think
a lawyer should answer, or simply don’t know where to turn, call our Domestic Violence
Legal Advice Line :
Domestic Violence Legal Advice Line:
(877) 500-2980 (toll free)
Hours of Operation:
Monday-Friday* 8:30 a.m. - 2:30 p.m. (Pacific Standard Time)
*Excluding holidays and other office closures.
Before You Call
What to Expect
Get the Most From Your Call
Before You Call
You must have a civil legal problem. Our Advice and Hotlines cannot
help with criminal problems, including traffic tickets. Below you will find
examples of civil legal problems. If you are unsure, call anyway.
Don’t wait to call. Many legal problems are made worse when people delay
getting help.
Get your documents and facts together before you call. The Advice and Hotline
staff will be able to give you better advice if you have specific and
accurate information.
Examples of common civil legal problems:
- Guardianships
- Wills
- Powers of Attorney
- Domestic Violence issues, including protection orders
- Divorce (*Eligible Seniors and Domestic Violence Victims)
- Custody (*Eligible Seniors and Domestic Violence Victims)
- Landlord/tenant disputes
- Evictions
- Consumer matters, such as debt relief and contract disputes
- Public benefits, including Medicaid
- Food Stamps
- Medicare
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What to Expect
Our staff will try to take your call right away.
If all Advice and Hotline staff are busy, someone will call you back. Please have a
call back number ready when you call.
You will be asked a number of questions (our intake process) before you can speak with an attorney.
The Senior Hotline can only help people with income and assets within certain guidelines, therefore
you will be asked to provide information about all of your income and assets. We also ask other
personal questions such as address, telephone number, marital status, age, and living arrangements.
All information is protected by the attorney/client privilege and will not be shared or sold.
Next the Advice and Hotline staff will ask you to describe your problem or question
in detail. He or she may ask you questions to gain a better understanding of your
situation.
Our staff will decide how best to assist you. Depending on your unique
situation, here is what you might expect:
- Legal advice over the telephone
- More detailed information sent to you by mail
- Brief service (e.g., limited legal research)
- Referral to a staff or volunteer attorney for legal representation
- Referral to other agencies
- Referral to a private attorney for advice or representation
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Get the Most From Your Call
Call when you won’t be distracted. You will get the most out of the call
if the TV is turned off and the children are safely somewhere else so you can focus.
Allow enough time. The Advice and Hotline staff will give you as much time as
your problem requires.
Avoid calling from a cell phone, if possible. If you are cut off, you may have to
answer the same questions again.
Do not take another call or ask the Advice and Hotline staff to hold. Staff is limited and there
are many individuals needing assistance. Please be courteous of the Advice and Hotline staff’s time.
Have your documents in front of you. Our Advice and Hotline staff cannot give
you sound advice without complete, accurate information.
Have a pen and paper handy when you call. The Advice and Hotline staff may
give you instructions over the telephone.
Don’t hesitate to ask questions and repeat instructions so you will know what to do later.
Follow instructions. The Advice and Hotline staff may explain how to do
something. If you don’t follow the instructions as given, it isn’t likely that you will
get the outcome you desire.
You may not get the outcome you want. Sometimes, the Advice and Hotline attorney
will tell you there is no legal remedy to your problem or your case is too weak to
proceed. Please be understanding and respectful.
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